Our materials are gone through by hand in nearly every case to ensure they meet our own standard for usability. This standard is coming from a wood workers perspective and our own experience having worked with said materials over the years to manufacture fine furniture. We are always here to help and want to make sure your experience with Boxcar Woody keeps you coming back.

Final Sale Policy: All reclaimed material sales are final. No returns, refunds, or exchanges are accepted except in cases of verified shipping error or freight damage that follows the procedures outlined below.

Returns: If the item you received was incorrect, please contact our customer service number 405.696.0010, ext 1, during the hours of 8AM-5PM Monday-Friday, for more information on getting it exchanged.

Freight Damage Policy: All shipments must be inspected immediately upon delivery. If damage is found, you must take clear photos of the packaging, shipment, and damaged merchandise and submit them to Boxcar Woody within 24 hours of delivery. Damage must also be reported to the freight carrier within 24 hours. Claims submitted after 24 hours will not be accepted, no exceptions.

If a shipment shows visible damage, you may refuse the delivery or accept it and file a claim. If damage is found, we ask that you contact the freight carrier right away so a damage claim can be started.

Limit of Liability: Boxcar Woody is not responsible for damage caused after delivery, improper storage, mishandling, installation errors, or exposure to moisture, heat, or weather. Any liability, if applicable, is limited strictly to the original purchase price of the damaged item only. We are not responsible for labor, removal, reinstallation, project delays, or consequential damages.

We work hard to provide you with actual pictures and/or video of the items we offer for sale. This is the nature of our business given nearly every reclaimed piece is different.

As a standard disclaimer, there are no returns accepted outside of these terms and conditions. With that said, special circumstances can arise and we would ask that you call our customer service number or send an email regarding the circumstances you have encountered. Our goal is to provide you with the best customer service possible and this can only happen with good communication before and after the sale. Thank you again for choosing us and our products.



Freight Truck Delivery

All of our wood packages will come as a shipment measuring around 100" long x 30" wide x 15" tall. Flat car and beam light package dimensions will vary. Depending on the package you choose, it can weigh between 260 to 600 lbs. Freight charges are broken into 2 shipping zones based on our location and are flat rate from our terminal to a business address with a dock or to the nearest terminal to you. Your tracking information will contain the location of this terminal and contact number if it is not coming to your residence or business. If the shipment is going to a terminal, the staff will bring it to your vehicle and will either load it in the bed of a truck or on a trailer for you. Otherwise, you can remove the wood from the container by hand and self load.

If you wish to have the shipment delivered to a residential address, the carrier may charge additional fees for residential delivery or lift gate service. The driver will not be able to move the shipment beyond the point of removal from the truck (garage, porch, driveway, etc). In this case, be sure the shipment does not get direct exposure to water if you are leaving it for any period of time outside as moisture could damage the contents.

If the shipment appears to have some obvious damage, and you believe the contents may have been damaged as well, please open the shipment to view the contents. If the merchandise shows damage, you will need to make a judgement call as to whether to accept the shipment or refuse it. Please send us several pictures of the damage to the packaging and/or merchandise. This must be done within 24 hours of receipt of the shipment. There are no returns accepted outside of these terms and conditions. We take great care in packaging your items but have also learned anything can happen. Thank you.

To arrange delivery services or if you have other shipping and handling questions, please call our customer number 405.696.0010 ext 1 between 8AM-5PM Monday-Friday. We are here to help.